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Shipping Policy

All domestic orders ship via USPS at 3 PM every day. Delivery for US orders takes 2-7 business days.  Priority Mail ships in 3-5 business days. Delivery times are estimated from the time your order leaves our processing center. Presently, we do not offer international shipping.

Customers are responsible for providing their correct address information. We are not held responsible for any goods being delivered to the wrong address. If you think you may have provided the incorrect address information, email the correct address to  alodiahaircare@alodiahaircare.comcustomer is responsible for the return shipping and re-delivery costs. 

Incorrect Shipping Information

If a package is returned to Alodia Healthy Hair LLC due to an incorrect or incomplete shipping address or if the customer was not available to receive their order, the customer is responsible for the return shipping and re-delivery costs. 

Lost or Stolen Packages

Alodia Healthy Hair  LLC is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Alodia Healthy Hair LLC will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

Damaged Products or Incorrect Orders

If you receive a damaged product of believe an order may have been incorrectly processed, please contact Alodia Healthy Hair LLC by phone or email within 30 days of receiving your order.

Items Not in stock

We strive to have all of our products available for immediate shipment. Due to popularity and high demand for our products, some products may go on back order. We will take all necessary steps to advise you in a prompt manner if this situation occurs. If it is possible to ship a portion of an order, we will send out all available items and place the remainder as a back-order, to be shipped as soon as possible with no extra shipping charges to you.

Money Back Guarantee


Alodia Healthy Hair LLC stands behind the products we sell. If there is any discrepancy with your order, please contact us via email or phone by 7 AM EST the next business day. Once an order has been shipped it can not be changed or cancelled. Please contact us with any questions or concerns at  301.298.1068 or alodiahaircare@alodiahaircare.com. To obtain a refund, simply return all bottles (unused) with a note containing your name and address to:

Alodia Healthy Hair LLC
PO Box 1500
Bowie MD 20717

 

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