We hope you love what you ordered, but in case you did not, we are committed to providing excellent customer satisfaction.
If for some reason you are not 100% satisfied with your order, please return gently used products ( 1/3 or less of the product used) custom boxes and kit cards within 10 business days of receiving to:
Alodia Healthy Hair LLC ( Alodia Hair Care)
3540 Crain Highway #106
Bowie, MD 20716
(The only exception are our hats/caps, massagers or cloth bags. Because of sanitary reasons all sales of these items are FINAL. We do not accept returns on these items.)
Be sure to include your invoice with information about your returned item. It is recommended to write down your delivery tracking number and let us know when its been delivered to us to receive your refund in a timely manner, Please allow 5 -7 days for delivery and 5-7 business days to process the return.
I sincerely thank you for your business and look forward to you purchasing again.
The Alodia Team
NOTE: Shipping is at your expense. Also, we don't refund original shipping and handling charges.
Please note that we do not have a business phone contact and all correspondence with customers are conducted via email ( firstname.lastname@example.org) for records purposes. Anyone that looks to contact us for return items via Instagram or Facebook may not be able to reach us.