• Step 1:

    Document your journey

    Take a photo at baseline (before starting) and then 1 each month, for a total of 5. You might be surprised at how much progress you've made!

  • Step 2:

    Use the Length Retention weekly

    We recommend using the full routine weekly to provide your hair with the moisture and nutrients it needs to thrive.

  • Step 3:

    Stick to it for 120 days

    Continue to use the bundle over a 120-day period. This period is what showed noticeable results in our tests.

Why does the refund take 120 days?

1:

Hair grows on average about 1/4-1 inch a month. 4 months is a realistic timeframe to actually see length retention, health and growth using Alodias' Length Retention Bundle.

2:

98% of the customers that use our bundle say they start seeing results within 3-4 months.

3:

Our internal testing shows that weekly use of the bundle within the 120 day timeframe shows noticeable results.

Frequently asked questions

Which products qualify for the guarantee?

Our Length Retention Bundle is the only product on our store that currently qualifies for the guarantee.

Can I get a refund for products used beyond the 120 days?

No, the guarantee only applies to 4 months' worth of products used over a 120-day consecutive period.

How long does the refund take?

Once your claim is accepted and you have met all the guarantee criteria, refunds to the original payment method typically take 3-7 working days, while refunds to a different payment method may take longer.

How should I take the photos?

Ensure that the photos are taken from the same angle and with consistent hair texture (wet or dry) each month. Additionally, include a timestamp on each photo.

What if I don't have any photos?

Our money-back guarantee applies only to customers who follow our guarantee guidelines, including taking photos before, during, and after using the Length Retention Bundle weekly for 120 days.

I experienced an allergic reaction. Am I eligible for the Money-Back Guarantee?

In rare cases of allergic reactions, a different type of refund applies. Please reach out to us directly at hello@alodiahaircare.com, and we will be happy to assist you.

What are the exact conditions?

The conditions are outlined as follows: document your progress with photos, use the product weekly, and submit your claim within one month after completing the 120-day period. Please note that the guarantee only applies to the Length Retention Bundle and does not cover other routines.

  • Up to 1 month after

    To qualify for the Money-Back Guarantee, you must submit your claim within 30 days after completing the 120-day period.

  • Document your journey

    Your photo journey must include clear timestamps, documenting your baseline, progress throughout, and results after the 120 days.

  • Stick to your routine

    Make sure to follow the routine as strictly as possible for the full 120-day period. Over 98% of our customers have reported seeing results in as little as 3–4 weeks with consistent use.